Remote Frontend Jobs

Overview

At Pleo, we’re revolutionising financial operations, and fraud prevention is at the core of protecting our customers. As we expand, we’re looking for a Fraud Operations Lead to build, grow, and empower our fraud team across multiple geographies.

This is a high-impact leadership role, where you’ll drive fraud operations, develop fraud analysts, and optimise processes to ensure effective fraud prevention while maintaining a great customer experience.

What You’ll Do

Lead, grow, and develop a team of four Fraud Analysts across multiple regions, ensuring they stay engaged, motivated, and continuously upskilled.

Own fraud operations, ensuring timely and accurate case handling, while optimising workflows to meet Service Level Agreements (SLAs).

Be a strategic partner to the Decision Intelligence team, providing insights to refine fraud models and proactively prevent financial crime.

Drive process improvements, scaling fraud detection and response mechanisms to match Pleo’s rapid growth.

Act as the escalation point for complex fraud cases, working closely with compliance, legal, and risk teams.

Collaborate cross-functionally with Product, Data, and Engineering teams to influence fraud rules, system enhancements, and fraud prevention features.

Ensure regulatory compliance, keeping the fraud team aligned with evolving financial crime regulations and reimbursement schemes.

Monitor fraud trends, ensuring the team stays ahead of emerging threats in the payments and fintech space.

What You Need to Succeed

Proven leadership experience in fraud operations, risk management, or financial crime within a fintech, payments, or banking environment.

Strong people management skills, with a track record of coaching and developing high-performing teams.

Expertise in fraud detection, investigations, and case handling, with an ability to navigate complex fraud scenarios.

A strategic mindset with experience in scaling fraud processes, balancing operational efficiency with fraud risk mitigation.

Familiarity with fraud detection tools such as Splunk, Taktile, or similar platforms is a plus.

Knowledge of financial regulations and fraud reimbursement schemes.

Strong cross-functional collaboration skills, able to work effectively with Product, Data, and Compliance teams.

Show me the benefits!

Your own Pleo card (no more out-of-pocket spending!)

Lunch is on us – with catering in our Lisbon, Copenhagen and London offices or a monthly lunch allowance paid directly together with your salary in other markets

Private health insurance to ensure you’re fit in body and mind to do your best work

We offer 25 days of holiday + your public holidays

For our teams we offer remote working options

Option to purchase 5 additional days of holiday through a salary sacrifice

We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far ❤️‍

Access to LinkedIn Learning – acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously

Paid parental leave – we want to make sure that we’re supportive of families and help you feel that you don’t have to compromise your family due to work

#LI-Remote

Why join us?

Working at Pleo means you’re working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances.

We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation – they should work in unity with marketing, sales, IT and everyone else.

Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to scale’, creating lasting solutions that address today’s challenges and anticipate tomorrow’s needs.

So, in a nutshell, that’s Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices —and quite a few full-time remotes in 35 other countries! Being HQ’d out of Copenhagen means we’re inspired by things like a good work-life balance. If you don’t work in the office with us, we’ll help you set up the best remote setup possible and make sure you still have time to connect with your team.

About your application

Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join

We treat all candidates equally: If you are interested please apply through our application system – any correspondence should come from there! Our lovely support isn’t able to pass on any calls/ emails our way – and this makes sure that the candidate experience is smooth and fair to everyone

We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us – and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply – regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs.

When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page.

Tagged as: 5+ Years