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Lead Customer Success Engineer

SalesforceSan Francisco, United States
230000USD - 335000USDSalesforceApexJavaPython
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Key Responsibilities:
  • Design and hands-on development: Utilizing your technical skill set to build an Agent, that will build Agents
  • Strategic AI Integration: Collaborate with pre-sales, implementation, and post-sales teams to seamlessly integrate AI solutions into the customer journey, accelerating adoption and value realization.
  • Rapid Problem-Solving: Utilize your adaptability and problem-solving skills to swiftly address customer challenges and remove roadblocks to adoption at scale.
  • Proactive Customer Engagement: Provide hands-on technical guidance and support to customers throughout their Agentforce journey, ensuring successful implementation and maximizing ROI.
  • Customer-Centric Innovation: Work closely with product teams to gather customer feedback, identify tooling needs, and influence future product developments.
  • Continuous Learning: Stay at the forefront of AI advancements, both internally and externally, and identify opportunities for innovation within our products and processes.

Qualifications and Skills:
  • A related technical degree required.
  • Technical Expertise: Deep understanding of the Salesforce platform and ecosystem. Understanding of AI technologies, machine learning, and natural language processing. Proficiency in Apex, Java, and Python.
  • Problem-Solving: Exceptional analytical and problem-solving skills, with the ability to thrive in ambiguity and adapt quickly to new challenges.
  • Customer Focus: Passion for customer success and a strong desire to help customers achieve their goals through AI innovation.
  • Communication: Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
  • Collaboration: Ability to work effectively in a cross-functional team environment, building strong relationships with colleagues and customers.
  • Adaptability: Thrives in a fast-paced, dynamic environment and is comfortable with change and ambiguity.
  • Bias for Action: Proactive, self-starter with a strong sense of ownership and a drive to get things done.
  • Occasional travel: Up to 20% travel per month.