Technical Support Lead

Overview

Hi! We’re on the lookout for an experienced Technical Support Lead to join Noda, a licensed UK Payment Institution and the brains behind an innovative Open Banking payments platform. If you’re fueled by fintech excitement and seek a global career journey, keep reading!

What is Noda?

Noda is reshaping online payments, allowing seamless transactions from customers to merchants’ bank accounts. With a footprint in the UK, EU, Canada, and Australia (Singapore up next!), we’re seeking a talented Technical Support Lead to be part of our dynamic team.

Your mission:

You will leverage your managerial and technical expertise to lead a team of 5 specialists, responsible for integration and tech support. Your role will imply 2 main areas of responsibility:

Technical support

Collaborating with cross-functional teams to troubleshoot technical issues and drive product improvements;

Providing technical guidance and training to support specialists to enhance their troubleshooting skills and knowledge.

Leadership

Leading and mentoring a team of technical support specialists;

Identifying opportunities to optimize support processes and enhance the efficiency and effectiveness of technical support operations;

Implementing best practices and standard operating procedures to ensure consistent and high-quality support delivery;

Monitoring key performance metrics and customer feedback to measure performance and drive continuous improvement initiatives.

Your skills and experience:

5+ years of experience in a senior technical support role, preferably in the Fintech or B2B SaaS environment;

Demonstrated leadership experience, with a track record of effectively leading and developing customer-facing teams and establishing related processes from scratch;

Strong technical aptitude and ability to troubleshoot complex technical issues;

Experience with CRM systems and support ticketing platforms;

A track record of proactively introducing and implementing new ideas and solutions, an overall proactive mindset;

Customer-focused mindset with a passion for delivering exceptional customer service;

Excellent communication and interpersonal skills, with the ability to interact professionally with clients and internal stakeholders;

Analytical mindset with the ability to identify trends, analyze data, and drive data-driven decisions;

Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities;

Strong skills in English and Russian (both written and spoken, min. level B2+).

What do we offer?

100% Remote. Work from anywhere. Let the world be your office – work from one of our headquarters, or remotely. We span borders and continents, and promote the nomad lifestyle – it’s up to you to decide

Employee Learning and Development. Professional growth. We encourage our employees to constantly develop and grow within his/her field of expertise by covering the training and education fees.

Team buildings. Doesn’t matter where you work from – we’ll find a way to get the Team together. Take a part in a range of online and offline activities, as dinners, hikes, bike/cart ridings, karaoke nights, boat-trips, etc.

Tech. We provide or compensate all necessary hardware.

7 wellness days. Take the opportunity to get a perfect work/life balance – stop for a while, take a rest, and enjoy life to the fullest.

Non-toxic environment. We love what we do, we are proud to be #nodapeople and we are working together to achieve Noda goals!

What happens once you apply:

Your CV will undergo careful review, and we’ll quickly update you on the next step in our recruitment journey.

Get ready for an easy-going introduction call with our recruiter, where you’ll delve into the heart of our company, product, and team dynamics, while sharing your own experiences and aspirations.

Should the vibe match and your expectations align, up next will be an engaging interview with our CTO.

And if everything clicks, anticipate a thrilling job offer landing in your inbox soon!

We do our best to close interview rounds within 3 weeks, although sometimes it might take slightly longer. Send your application our way, we look forward to meeting you!

Tagged as: 5+ Years