Director of Operations / Head of Ops

• Company: Confidential - Fast-growing, tech-forward professional services firm
• Team Size: 60-person fully remote team
• Revenue: ~$6M annually with double-digit growth

Why We're Hiring

We've out-kicked our coverage. Demand is surging, complexity is rising, and we need an operator who can turn chaos into a well-oiled machine. Title is flexible - what matters is ownership, speed, and results.

What Success Looks Like

• Ship on time, every time: Projects meet deadlines, and revenue per FTE improves quarter over quarter.
• Process > chaos: Intake ? prep ? review ? delivery runs on SOPs, Lean principles, and real KPIs.
• Automation first: You identify bottlenecks and solve them with workflows, AI tools, or no-code solutions.
• Team firing on all cylinders: 60+ remote pros know exactly who does what, when, and why.
• Ready to scale: Ops infrastructure that can double capacity without breaking.

What You'll Own

• Build and continuously improve end-to-end operations (people, process, and tech).
• Manage weekly scorecards and dashboards - red means action.
• Drive cross-functional pods or stage-based workflows - pick a model and prove it works.
• Optimize capacity planning, resource allocation, and margin control.
• Lead high-impact initiatives: AI rollouts, pause strategies, M&A integrations, and more.

You Might Be the One If You Have...

• 5+ years running ops for a high-volume services org (SaaS, consulting, accounting, etc.).
• Experience leading 30+ distributed team members - no micromanaging needed.
• Deep knowledge of Lean, Six Sigma, EOS, or Scaling Up principles.
• Proven track record of using Zapier, Make, UiPath, or similar tools to automate workflows.
• You're data-driven, KPI-obsessed, and unafraid of tough calls.
• Bonus: Background in tax, fintech, B2B SaaS, or off-shore talent management.

What's in It for You

• A greenfield opportunity - walk in and build Ops 2.0 from scratch.
• Competitive compensation + profit-sharing and clear path to COO.
• 100% remote role, EST overlap preferred.
• Smart, no-BS leadership that removes roadblocks instead of creating them.

How to Apply

Email ops-killer@protonmail.com with:

• Your resume or LinkedIn profile
• Three bullet-point war stories (with metrics!) showing how you turned mess into money
• Your favorite workflow or automation tool, and why
• Subject line: Ops Killer - [Your Name]
• No cover letter needed. We move fast - if you're the one, you'll hear back quickly.

Summary
Company name: Confidential
Remote job title: Director of Operations / Head of Ops
Job tags: Operations, Automation, Leadership, Scalability, Workflow