Customer Success Manager

About Stravito

You know that corporate document or piece of research you know you have somewhere but you can’t seem to find it? The struggle to gather, organize and visualize all corporate knowledge and insights is real.

We are Stravito and this is the problem we solve.

Due to the universal nature of the problem, our customers come from various industries all around the world. We help world-leading organizations, such as McDonald’s, Nestlé, Burberry and Heineken, better understand their customers and make better, insights-backed decisions by organizing their knowledge and making it easy to access through our intuitive platform.

We really mean it when we say we're a diverse and international team as our team of 100 has more than 30 different nationalities! We are guided by our operating principles: simplicity first, an “own it, do it” mentality, embracing different perspectives, and enjoying the journey together.

About the Job

As a Customer Success Manager, you will have ownership of driving engagement and value for a portfolio of enterprise customers with a particular focus on German-speaking clients. You will:

• Manage, support and develop a portfolio of enterprise customers (B2B) with a particular focus on the DACH region
• Connect with stakeholders (executive level and day to day) to understand and develop expertise when it comes to what drives user value and engagement
• Develop the business by identifying patterns and synergies between different end-user use cases
• Proactively share customer learnings and insights with the broader Stravito team
• Report to the Lead Customer Success Manager for Europe
• Work closely with Product, Tech & Design to make it happen

About You

To be successful in this role, you need:

• 5+ years experience as a Customer Success Manager
• Previous experience managing complex enterprise accounts
• Fluency in English and German, both spoken and written
• “Customer mindset” - knowing what to listen for, be able to separate between what is being said and what the underlying drivers are
• Business-orientation - constantly thinking of how to grow and scale your customer
• Ability to thrive in start-up and remote-first environments
• Strong interpersonal and communication skills

What’s in it for You?

You will join a remote-first and globally spread team, with company events a couple of times each year as the icing on the cake. We offer a fun, collaborative environment where everyone truly cares and helps each other. We have zero micro-management and instead you are encouraged to cultivate your own processes while giving and receiving feedback for improvement. Add to that a competitive compensation package, the possibility of working with cutting-edge technology in our industry (such as GenAI) and to be part of simplifying the professional lives of many - what’s not to like?

We look forward to hearing from you!

Summary
Company name: Stravito
Remote job title: Customer Success Manager
Job tags: German Speaking, Customer, Communication, English Fluency