Product Success Specialist

Locations: North America, United Kingdom, Ireland, South Africa

About Aha!

Aha! is the world's #1 product development software. We help more than 1 million product builders go from discovery to delivery and bring their strategy to life. Our suite of tools includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, Aha! Teamwork, and Aha! Develop. Product teams rely on our expertise, guided templates, and training programs via Aha! Academy.

We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1M to people in need through Aha! Cares. Learn more at www.aha.io.

This is a unique role

Product management experience is a must-have. And you need to prefer working with customers 100% of the time rather than defining requirements and guiding development work. Our customers will depend on your expert support.

Our Team

• We serve: We work with the world's best known and most innovative companies, and they trust us to guide them to build products that their customers love.
• We are experts: Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers.
• We act with urgency: We respond to customers' requests as quickly as we can.
• We exchange value: We do not have any salespeople and we focus on what is best for the customer.
• We collaborate: We celebrate clear communication, effort, and teamwork.
• We guide product: We bring our customers' requirements to our product team and define our own efficient processes and systems.
• We enjoy: We like what we do and we want you to love your job too.

Our Customers

We serve the world's most innovative companies. They are building revolutionary new experiences for their customers and move fast. Our software is methodology agnostic, which means we need to be experts in the agile, scrum, kanban, Scaled Agile Framework®, and hybrid approaches that our customers depend on.

Your Experience

• Two+ years' experience defining, managing, or launching new functionality at a growing software or technology company
• Used a detailed go-to-market process to achieve product and business goals
• Learned business software applications and workflow methodologies
• Written clear instructions to answer questions and explain best practices
• Independently resolved hard challenges

Your Work at Aha!

• Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software
• Delivering responsive customer service using our proven frameworks
• Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
• Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
• Helping customers integrate Aha! software with their existing tools (e.g., development systems)
• Sharing customer feedback internally
• Testing new product functionality as needed

If this sounds appealing, we would love to hear from you. (We are always hiring for this position and a real human reviews every application.)

Grow with Us

Everyone deserves to reach their fullest potential. We know that when we do work that matters with people we care about in a high-growth environment, we feel engaged and alive.

Benefits

The specific benefits listed below are reflective of what we offer U.S.-based hires. We also do our best to extend identical benefits to international teammates.

• Base salary range for this role in the U.S. is between $60,000 and $100,000
• Cash-based compensation includes profit sharing, and we contribute a percentage of your total pay each month toward your retirement
• Medical, dental, and vision plans (for many teammates, we cover 100% of the premiums)
• Up to 200 hours of paid time off a year to spend however you want
• 30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave
• Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning
• Volunteer opportunities throughout the year

Base salary and total compensation are dependent upon many factors, including skills, experience, and relevant past roles.

Summary
Company name: Aha!
Remote job title: Product Success Specialist
Job tags: Software Applications, Product Specialist, Problem Solving, Customer Success