Senior Product Manager – Calling Apps

Overview

Description

Shape the Future of AI-Powered Business Communication

Global SaaS Company | $28M Series B Investment

Personalized 1:1 Coaching | Vibrant International Team

Remote in Europe or Hybrid from our Barcelona or Prague offices

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk’s AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams’ communication where every professional can engage in more productive and meaningful conversations.

About the role

Here, at CloudTalk, Product Management is not just a role but a catalyst for innovation. You’ll work within an empowered cross-functional team in R&D, driving the evolution of AI + Human communication across our core Sales & Support platform, expanding into new verticals like qualification and deflection.

This is your chance to make a real impact in a fast-moving, tech-driven environment, building products people love and that drive measurable results.

What You Will Do:

Know the User

Dive deep into user and buyer personas through research, interviews, and feedback loops

Champion the voice of the customer across the organization

Set the Vision

Define a compelling product strategy that aligns with business outcomes and customer success

Build, refine, and communicate a product roadmap for desktop, mobile, and embedded calling apps

Drive Real Impact

Collaborate with Design, Engineering, Product Marketing, and Customer teams to solve meaningful user problems

Co-lead discovery, run journey mapping workshops, author PRDs, and align GTM teams

Lead & Learn Together

Join a seasoned team of engineers and designers

Share insights across the R&D org and help scale our product-led thinking

What We Are Looking For:

5+ years of experience in B2B Product Management, preferably with omnichannel communication, focusing on end-user products and translating user needs into measurable impact for buyer personas.

Proven success in user-driven product development with measurable impact on key business metrics

Proven experience creating clear, compelling, and well-researched explanations of the business value, risks, and impact of multi-phase initiatives

Deep experience blending quantitative & qualitative research to guide decisions. You’re as data-obsessed as you’re user-obsessed.

Strong communicator, equally effective with frontline users (a busy front-line Sales Rep or Support Agent) and senior execs

A creative and critical thinker exploring how AI will reshape product management

Highly organized, resilient, and thrive in a fast-paced, high-ownership environment

Why you will love to be a CloudTalker:

Growth:

1-1 Coaching sessions with our resident communications advisor

Leaders Academy & Learning and Development Budget

Flexibility:

Unlimited Paid Time Off

️ Volunteering Days

Home office budget

MacBook for work

Well-being:

Recharge Fridays once per quarter

‍♀️Fitness Allowance

Connectedness:

Referral bonuses

Virtual & physical team buildings

Company merchandise

What to expect from the hiring process:

1️⃣ Intro Call – Meet our Talent team

2️⃣ Role Deep Dive – Talk product with Allie, our Lead Product Manager

3️⃣ Team Interview – Including a hands-on Product Challenge

4️⃣ Culture Bar Raiser – We raise the bar on adaptability, ownership, and innovation

Offer!

Ready to make an impact?

Tagged as: 5+ Years