Client Success & Operations Associate (Full-Time | Remote | US Eastern Time Hours)

Headquarters: Philadelphia, PA
URL: https://www.siaadmissions.com

We’re hiring a full-time Client Success & Operations Associate to own the client journey from onboarding to final delivery. This is an execution-focused role that blends project coordination, client communication, and backend operations. You will be the CEO’s right hand in ensuring every client receives white-glove service, every system runs smoothly, and no detail is ever overlooked.

This role is ideal for someone who finds fulfillment in making complex operations feel seamless — someone who takes pride in supporting people with both heart and discipline.

What You’ll Be Doing

• Guide clients through every stage of the journey — from onboarding to wrap-up — with professionalism and polish

• Manage project plans in ClickUp: track deadlines, update progress, surface bottlenecks, and ensure momentum

• Communicate with clients consistently and clearly — checking in, following up, and reinforcing expectations

• Review client materials and confirm they meet submission requirements before internal review

• Coordinate with internal coaches and team members to keep everyone aligned

• Draft and send client-facing emails — always clear, thoughtful, and on-brand

• Maintain backend operations: CRM updates, shared workspace organization, and calendar coordination

• Submit daily internal updates and prepare weekly summaries to support team-wide visibility

• Proactively identify areas where systems, communication, or processes can be improved — and help make it happen

Who You Are

• A relationship-builder who knows how to communicate with warmth, clarity, and confidence

• A systems thinker — you understand how backend details shape front-end experiences

• Exceptionally organized and reliable — people trust you to follow through

• Comfortable in a high-performance environment where standards are high and things move quickly

• Motivated by the impact your work has on someone’s personal growth and success

• A strong writer in English — polished, professional, and emotionally intelligent

• Eager to grow into a long-term operations partner role

Required Qualifications

• 2+ years in a client-facing, operations, or project coordination role

• Proven ability to manage multiple timelines and client relationships simultaneously

• Near-native English fluency (especially written) — you will be writing client-facing messages regularly

• High comfort with tech tools like ClickUp (or Asana), Google Workspace, Calendly, and basic CRMs

• Ability to navigate evolving systems and solve problems independently

• Based in Latin America or a time zone overlapping with US Eastern hours

• Available full-time: Monday to Friday, 8:00 AM – 5:00 PM Eastern Time

• Comfortable using Hubstaff to track time and ensure alignment — not for micromanagement, but for visibility

What Success Looks Like

• Clients feel supported, guided, and never left guessing

• You stay ahead of deadlines and communicate clearly when things shift

• Internal systems are updated, streamlined, and actively improved

• The CEO doesn’t have to follow up — you’ve already handled it

• You contribute not just to client satisfaction, but to operational excellence

Compensation & Growth

• $1,900/month (full-time, remote)

• 40 hours/week, Monday to Friday, 8:00 AM–5:00 PM ET

• Long-term opportunity with potential to grow into a leadership role in operations

• Work directly with the CEO in a mission-driven, high-impact environment

• Ongoing development, mentorship, and performance-based growth

How to Apply

Please submit:

1. Your resume

1. A short cover letter answering the following:

• How do you ensure accountability and ownership in your work?

• Describe a time you proactively improved a system or process

• Share your experience managing complex, client-facing operations

Important: We are ONLY considering applicants who meet the following criteria:

• Near-native English fluency

• Full-time availability during US Eastern hours

• Comfortable using Hubstaff

• Strong writing and organizational skills

• Intent to grow with the company long term

 

To apply: https://weworkremotely.com/remote-jobs/sia-admissions-client-success-operations-associate-full-time-remote-us-eastern-time-hours