Customer Success Specialist (remote-first)

Overview

Summary

As a Customer Success Specialist with HiCareer, you’ll manage the entire customer lifecycle for fast-growing B2B SaaS companies, focusing on onboarding, engagement, and retention. You will be the key point of contact for assigned accounts, driving value and proactively addressing potential issues. This role requires 2–6 years of experience in Customer Success or Account Management within a B2B SaaS environment, with a proven ability to take ownership of customer outcomes. Strong communication skills and comfort with CRM and analytics tools are essential. HiCareer handles onboarding, contracts, and payroll for long-term assignments, which may evolve into full-time employment with the client company. Ensure your resume and preferences are current in your HiCareer profile to improve matching opportunities.

Description

Full-time · Long-term assignment via HiCareer · Remote within CET ±3h

HiCareer is hiring Customer Success Specialists for long-term assignments with fast-scaling B2B SaaS companies across Europe. These companies are entering critical growth phases — and are looking for people who take real ownership of their success.

You’ll play a central role in how the company builds and maintains strong customer relationships — working closely with both users and internal teams to improve onboarding, engagement, and retention over time.

What You’ll Do

Own the full customer lifecycle — from onboarding to renewal

Be the primary point of contact for your accounts, driving ongoing value

Monitor usage, identify risk signals, and proactively intervene

Collaborate with Product and Growth to feed in insights and improvements

Drive retention and expansion by understanding customer needs deeply

Help build and refine processes that scale success across the customer base

What We’re Looking For

2–6 years in Customer Success or Account Management, ideally in B2B SaaS

Proven ability to own customer outcomes and act with urgency

Strong communicator — clear, structured, and trusted by clients

Comfortable navigating CRM, analytics tools, and support platforms

You’re not reactive — you anticipate problems, spot patterns, and take initiative

Bonus: experience working closely with product teams or in a remote-first setup

How It Works

By applying, you join HiCareer’s expert pool. When we find a long-term assignment that matches your experience and preferences, we’ll get in touch directly.

You’ll work through HiCareer — we handle onboarding, contracts, and payroll

Assignments are typically long-term, with potential to evolve into full-time employment with the client

Make sure your resume and preferences are updated in your HiCareer profile to improve matching

Apply via HiCareer — and use our Career Assistant to stay organized, discover roles, and grow with clarity.

Tagged as: 1-3 Years, 3-5 Years, 5+ Years