Customer Expansion Manager

Hive is seeking a proactive Customer Expansion Manager (Account Manager) to own and grow a portfolio of Hive customers, focusing on renewals, retention, and unlocking new growth opportunities. This is a quota-carrying role requiring a mix of sales acumen and customer success, with a focus on building strong customer relationships and balancing deal-driving and retention goals.

Requirements

• 2+ years experience in SaaS sales, account management, or customer success
• Proven ability to manage a portfolio of customers and meet/exceed retention and upsell targets
• Excellent communication skills
• Customer-centric mindset
• Strong organizational skills
• Comfort working in a fast-moving, remote-first environment

Benefits

• Health + Insurance
• Unlimited vacation/PTO policy
• Equity

Originally posted on Himalayas