Client Success & Operations Manager

Headquarters: New York City
URL: https://www.viewengine.ai/

Must be willing to work on Eastern Time Zone (New York):

We are a fast-growing digital marketing agency that specializes in search engine optimization and AI search visibility.

We work with startups, franchises, ecommerce, and service companies.

We are looking for a reliable and detail-oriented Customer Success Manager to join our team.

In this role, you will not only be able to develop highly valuable skills but also gain invaluable insights into the inner workings of dozens of well-run companies. You will be working directly with the founders, CEOs, and top-level executives of companies from a wide range of industries.

You will be able to work independently and make important decisions on a daily basis.

This is a full-time, well-paid, remote position ideal for self-starters and career changers. No previous marketing experience is required, though it is a plus. 

Responsibilities

• Manage client relationships, client teams, project cadence, and communicate cross-functionally

• Handle client calls, liaise between client and ViewEngine Principals

Requirements

• Drill sergeant-like organization. Nothing falls through the cracks

• Proactive + personable personality

• Working hours are in the US (eastern time zone)

Tools we use

• We collaborate on WhatsApp

• We manage tasks through Trello

• We meet daily on Google Meets

You’ll like us if

• You are detail oriented and enjoy systems + timelines

• You thrive in a fully remote, async world

• You want independence and ownership in your work

• You like moving between different tasks instead of doing one thing all day

You won’t like us if

• You do not enjoy communicating or leading a team

• You’re not comfortable getting creative or drawing outside the lines to solve problems

• You don’t like contributing to how the organization takes shape

To apply please record a 3-minute video of yourself (e.g., using Loom) where you answer the following question: 

What is your approach to organization? How do you prioritize tasks when you have multiple clients with the same deadline?

Focus on explaining your thinking process. Far more interesting than any credentials etc. is getting a feel for how you manage multiple tasks. There's no right or wrong answer.  Your application should contain your resume and a link to the video. Send to hr@viewengine.ai.

To apply: https://weworkremotely.com/remote-jobs/viewengine-client-success-operations-manager