Support Escalations Associate

OutschoolU.S. & Canada11 months ago

The Company:

Outschoolâs mission is to inspire kids to love learning. In our fast-changing world, the traditional educational system struggles to meet the diverse and evolving needs of young learners. Outschool reimagines this system, offering flexible and engaging learning experiences as a supplement and alternative to traditional education. By connecting learners with a global community of teachers and peers through our online platform, we make learning personal, dynamic, and deeply human.

We've made significant strides since launching our marketplace of live online classes in 2017. Finding initial success with secular homeschoolers, we then expanded to enrichment learning to meet the needs of a wider audience, growing our business 16x since 2019. Post-pandemic, we have evolved our platform to power academic learning, incorporated AI, and have begun to grow our international community. We're proud to have served over 1M passionate learners with more than $100M in annual bookings.

Driving disruptive, positive change in education is rewarding and hard. Outschool team members are encouraged to challenge themselves, take risks, and grow in their careers. We look for talented people whose sense of urgency, innate curiosity, and determination to drive impact will help Outschool achieve outsized results in pursuit of our mission. We invite you to be part of an ambitious team dedicated to ensuring every learner can navigate the future with curiosity, resilience, and a love of learning.

About The Role:

As part of the Support Escalations team, you will help ensure every parent, teacher, and learner in the Outschool community has a great experience. Youâll become an expert in Outschoolâs inner workings, handling escalated customer tickets and supporting QA of other conversations. Weâre looking for someone with strong investigative, decision-making

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FAQ

Is the Support Escalations Associate position at Outschool remote?: Yes. This role was posted on Remote Frontend Jobs, a job board that lists exclusively fully remote positions.
When was this Support Escalations Associate job posted?: This listing was posted on October 9, 2025 and is still open for applications.
How do I apply for the Support Escalations Associate position at Outschool?: Use the apply button on this page — it takes you directly to the employer’s application page.