Software Solutions Specialist

As WMS/ WCS & Software Solutions Specialist, you will play a pivotal role in designing, implementing and supporting software-driven warehouse management systems (WMS/ WCS) within automated solutions. You’ll collaborate across technical and commercial teams to deliver scalable, high-impact digital solutions that optimize material flow, fleet performance, and customer operations. Liaising with sales colleagues to support on large scale project quotes, your input and skills are pivotal in a project’s success and delivery. This role will be home-based & will require a high degree of autonomy and travel in the UK&I and occasional travel to EU for intercompany meetings. This will involve overstays from home as required during implementation phases and on-site meetings.

Key Responsibilities

• Lead the configuration, deployment, and support of WMS platforms, utilising KION WMS/ WCS and related modules.
• Collaborate with sales, engineering, and customer teams to define software requirements and deliver tailored solutions.
• Integrate WMS with customer ERP systems and digital tools, ensuring seamless data exchange and operational visibility.
• Develop and maintain documentation, training materials, and support guides for internal and external stakeholders.
• Support digital twin and simulation initiatives to visualise warehouse performance and identify optimisation opportunities.
• Troubleshoot software issues and provide technical support during implementation and post-deployment phases.
• Stay current with emerging technologies in intralogistics, automation and software integration. Be the product expert for WMS and software in UK&I.
• Collaborate our intercompany teams to define and deliver improvements in our software and WMS offerings that allow us to lead by example.
• Identify further opportunities to expand WMS and software with customers as an ongoing maintenance and review of site operations.
• Accountable for delivery, implementation/execution of all software and WMS related elements for all projects.
• Liaising with the Automation project manager, ensuring supplier costs are tracked, managed/monitored and time keeping is recorded through use of KION resource tracking tools.
• Test and validate overall solutions and certify conformity of said solutions as part of remit/presentation to sales teams/customers.
• Facilitate controlled demonstrations at the branded demo centres or on customer sites to promote and further push our technical offering.
• Support on proof of concept (PoC) configuration of automated solutions involving WMS or software on customer operations.
• Customer facing software SME, competent to present to customers overall solution (costs, deliverables etc).

• Proven experience in WMS implementation, software integration or intralogistics automation.
• Strong understanding of warehouse operations, fleet coordination, (mobile automation) as well „stationary automation“ (shuttle, stacker cranes etc.) and digital transformation.
• Experience of Manual and Automated warehouse trucks.
• Proficiency in software platforms such as SAP or similar logistics systems.
• Familiarity with APIs, data mapping, and system architecture.
• Excellent communication and stakeholder management skills.
• Ability to work independently and collaboratively across cross-functional teams.
• Experience in VBA (Visual Basic for Applications)
• Experience in SQL (Structured Query Language)
• Experience in - C# fullstack development, .Net, SQL Server, MySQL, PostGres or similar
• Good commercial awareness and business acumen.
• Good IT, numeracy, and communication skills – both written and verbal with the ability to communicate to internal and external stakeholders.
• A team player and have a flexible approach to working
• Strong problem-solving skills
• Self-motivation
• Good listening skill
• Attention to detail
• Full driving License

• Experience with software tools (e.g, VNA Navigation Interface).
• Knowledge of simulation, modelling or digital twin technologies.
• Background in industrial automation, robotics or logistics software.
• Agile mindset and proactive approach to problem-solving.
• Experience in Scripting languages such as Python or Powershell.
• Experience in API integration (REST/SOAP) through ERP systems, IoT devices and or third-party logistics platforms.
• Connectivity/interfacing skills (technology: SAP interface, OPC-UA, REST, TCP/IP, MQTT, Modbus… and format: JSON, HTML, XML)
• Familiar with WMS (Warehouse Management Systems), ERP systems and control technologies (PLC, SCADA)
• MEWP/ IPAF Qualification
• Forklift license