Freelance Customer Advisor (m/f/d) Inbound Mobile / Prepaid

100% remote within the EU (excluding Germany).
Project start: January – we are looking for 150 new partners!

hey contact heroes are launching a new, large mobile communications project in the area of ​​prepaid customer service – and for this we are looking for reliable, motivated freelancers to support us in the long term.

If you live within the EU (but not in Germany) and are keen to get started with us as a professional customer service partner, then you’ve come to the right place!

What you can expect:

• Friendly and solution-oriented handling of inbound calls concerning prepaid, tariff issues, SIM cards, top-ups & basic technical questions.
• Structured processes, clear guidelines and a professional project environment.
• Flexible working hours within the project – ideal for freelancers who plan their own time.
• Fair compensation per hour or per productive minute (depending on the project model).
• 100% Remote – You work from your location within the EU.

Training starts in January, February or March 2026, secure your place early:

We offer several training sessions in January, February, and March 2026, each limited to a fixed number of participants. Please note: The training sessions take place over 8-10 days, full-time, with 8 hours per day.

What you absolutely should bring as a freelancer:

1. Legal & formal requirements

• Business registration / self-employment in an EU country (mandatory)
• A valid VAT ID number (VAT ID) is required so that we can issue proper invoices to you.
• Residence in an EU member state (excluding Germany)
• Ability to issue monthly invoices
• Compliance with data protection, confidentiality and NDA requirements
• Independent organization of your working hours and capacities

2. Professional & personal requirements

• German language skills at C1 level or higher
• Prior experience in telephone customer service is an advantage.
• Professional communication, reliability and a strong service orientation
• Independent work style and high process discipline
• Long-term willingness to participate in the project

3. Technical requirements

• High-performance and stable internet connection (at least 50 Mbps)
• Professional headset, two monitors, webcam
• A quiet, undisturbed workspace in the home office
• Ability to use our tools and systems safely

4. Availability

• Regularly predictable availability and capacity
• Reliable attendance on all training days
• Willingness to work shifts within the project’s opening hours

Your benefits

• Long-term major project with high planning certainty
• Fair compensation (hourly/productive minute model, depending on the project)
• Modern tools, clear processes, professional environment
• Close collaboration and support from our experienced team
• Flexibility in capacity planning – ideal for freelancers

About Us

Hey contact heroes is an international customer service provider with over 550 colleagues in 17 countries. We have been successfully collaborating with EU freelancers for years and offer modern, scalable, high-quality remote processes.

Ready for professional collaboration?

Then apply now – we look forward to welcoming you to the project!