Customer Success Onboarding Advisor

Your career as a Customer Success Onboarding Advisor at Booksy will place you at the forefront of our new B2B clients’ journey, empowering them to thrive from the very first day of their subscription. You will play a crucial role in their success by ensuring they secure their initial bookings within their first 30 days.

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses to supporting their customers in arranging ‘me time’ moments, we’re in the business of helping people thrive and feel fantastic.

Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment with clear, rigid processes and structures then, to be honest, you won’t always find that here. However, if you’re a driven self-starter who enjoys bringing order to chaos, inventively solving problems with others, and prioritizing your own path within ambiguity, then the chances are that you’ll love it here.

How you’ll make an impact:

• You’ll ensure successful account activation by delivering expert-level training sessions to new clients following the sale.
• You’ll drive early results by executing a proactive call and contact strategy to maximize engagement and help providers secure their first bookings.+1
• You’ll be a product champion, providing expert guidance on application functionality to help users get the most out of the platform.
• You’ll build strong B2B relationships by reaching out proactively via phone, email, or WhatsApp to drive key activation milestones.+1
• You’ll offer creative solutions by listening to client needs and addressing challenges with confidence and a “People First” touch.