IT Administrator

Overview

SurrealDB is on the lookout for a hands-on IT Support specialist with solid experience in a modern, Mac-heavy environment. You’ll be a friendly, calm problem-solver who enjoys helping people, takes pride in a smooth tech setup and is excited to grow with a fast-scaling, global team.

This role involves owning the day-to-day IT experience for the SurrealDB team, both in our London office and supporting our remote team worldwide. You’ll look after our end-user estate, deliver responsive in-person and remote support and run device setup and onboarding. You’ll also help improve our ticketing and service model so IT support scales cleanly as we grow.
What you will do
Manage our IT estate consisting of Macs managed by Kandji, Google Workspace and OKTA SSO
Deliver in-person and remote IT support for SurrealDB employees, primarily in London, with broader support across global remote-based staff.
Manage end-user device setup, hardware ordering, and workspace tech onboarding and other recurring tasks.
Handle walk-up issues and manage requests through tasks assigned in Trelica (SaaS Management Tool) and Slack
Be proactive in refining how we manage tickets, with a view toward improving the service desk model.
Engage with stakeholders across the business
About you
At least 1 year’s experience in a first or second-line IT support role (in-house or with a Managed Services Provider)
Strong interpersonal and communication skills — ability to support colleagues from all backgrounds and technical levels
Confidence in support in-office AV tech such as Apple TVs and Google Meet Hardware
Familiarity with tools and systems such as:
Google Workspace
SSO solutions such as OKTA
Endpoint management solutions (We use Kandji for macOS)
Jira / Atlassian
Working within security frameworks such as ISO27001, SOC2 andCyber Essentials Plus (not essential, but helpful)
Basic understanding of hardware provisioning, license management, and laptop setups
Some exposure to Linux environments
We understand that each candidate brings a unique set of skills and experiences, and we encourage applicants to apply even if you do not meet every qualification listed in the job description.
About SurrealDB
Join SurrealDB to be at the forefront of database innovation, where your work impacts the future of data management in a collaborative, growth-oriented and rewarding environment.

Backed by leading VCs, Surreal is the fastest-growing database company of all time and one of the fastest-growing source-available/open-source software products. We are a startup with an ambitious mission to build the ultimate multi-model database for tomorrow’s applications. We’re seeking to hire the best: people who care deeply about the work they do and care about the people with whom they create and promote the product.

We’ve established a multicultural team from around the globe, welcoming members from all backgrounds and age groups, spanning from 18 to 72 years! As we continue to grow, our commitment to building a diverse team remains a top priority. We foster a culture where everyone is encouraged to share their passions outside work with one another and within our community meet ups. Our team includes opera singers, actors, poets, and sports enthusiasts!

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