Lead Support Developer

Covering the entire stack of Tevalis products, we are looking for a Lead Support Developer who will be a key enabler for our continued customer success. Critical in ensuring progression, unblocking, and correction of technical defects they are enablers that others can rely on for support. A Lead Support Developer will be managing a team of Support Developers working across a wide range of technologies from initial report through prioritisation, development, programming and functional quality validation, all the way to a successful release.

Roles and Responsibilities

• Lead a team of Support Developers to optimise and correct software used by Tevalis and its customers.
• Ensure the work created by the team is presented for review with peers in a timely fashion. The code must be developed with focus on quality, maintainability, security, performance, and scalability.
• Support and work with members of the team by assisting, reviewing, and proposing changes to their work.
• Act as an evangelist for implementing best-in-class software development principles such as, but not limited to, SOLID.
• Be an active proponent for the software development team in continuous improvement of the existing process and platform, and lead by example.
• Act as reference point with broad knowledge about technical delivery of software systems.
• Unblock technical stoppers and issues as they occur, not only in their own domain but also with the ability to support others with suggestions and ideas.
• Have a good understanding of infrastructure, including local machine requirements, on-premise setups, and cloud hosting (in particular Microsoft Azure).
• Have a good understanding of DevOps, such as pipelines, automated testing, deployment slots, and load balanced deployments.
• Mentor and support less experienced team members and help them progress.
• Prioritise the assigned work and keep stakeholders up to date on decisions and progress made as required, but at a minimum on the daily standup calls.
• Stay up to date on emerging technologies and actively propose areas where they can be utilised.

• Significant experience in software development across multiple technologies and programming languages, in particular on the Microsoft stack of technologies, and at a minimum including C# and T-SQL.
• Self-starter and able to work off their own decision to progress delivery of complex tasks.
• Create, review, and validate proposed changes to the Tevalis systems across the Support Development team.
• Deep level knowledge of how to create code with security, performance, and scalability in mind.
• An open-minded, can-do approach to software project delivery.
• A natural interest in people leadership, including genuine involvement in progressing their professional careers.