Senior People Operations Partner

Overview

Role Overview

Application

About the Role

Are you seeking an opportunity to have an impact, innovate through your problem solving, and grow professionally? In this role you will build and scale Redpin’s People Operations foundations in Barcelona during a high-impact restructuring moment – bringing clarity, structure, and employee support where documentation and processes are currently missing.

What you’ll do
– Support the business through org redesign/restructuring by setting up clean ER processes, trackers and workflows in partnership with key stakeholders and legal.
– Create and maintain operational trackers and reporting in Microsoft 365 (Excel), including pivot tables and basic analysis to drive visibility and decisions.
– Build and document benefits and core People Ops knowledge (e.g., bereavement and related policies), turning “tribal knowledge” into clear employee-facing guidance.
– Deliver Tier 1 + Tier 2 employee support (not client-facing), triaging queries and escalating appropriately while keeping the employee experience high.
– Advise on grievances by educating employees and managers on the process (types, steps, what happens after submission), while ensuring correct routing/escalation.
– Identify operational gaps end-to-end and implement improvements (design → document → roll out → iterate), with strong attention to detail and pace.

What you’ll need
– 5–10 years of experience, with at least 5 years in People Operations (strong ops craft, not a pure HR advisory profile).
– Baseline Employee Relations experience, ideally including exposure to restructuring processes (not necessarily expert level).
– Strong Microsoft 365 capability, especially Excel: pivot tables, running reports, basic calculations and analysis, and maintaining trackers.
– Demonstrated ability to create structure where little is documented: building clear processes, guides, and employee communications.
– Confident stakeholder management and employee-facing communication (internal), with a proactive, service-minded approach across Tier 1/Tier 2 support.
– Barcelona (Spain) based, and fluent in Spanish and English.

Bonus points
– HRIS experience (e.g., HiBob) and/or ATS exposure (e.g., Greenhouse).
– Prior experience in high-growth scaleups/fintechs or similarly fast-paced environments.
– Working familiarity with employment law/compliance topics relevant to Spain and/or multi-country environments.

Tagged as: senior