Head of Customer Success Engineering
About Hightouch
Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.
Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we've become a leader in AI marketing and partner with industry leaders like Domino's, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.
Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.
About The Role
In this role, you will lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers through documentation, best practices, and product feedback. Your team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale.
As a hands-on leader, you will combine technical depth with strong people leadership to build a team that operates efficiently, communicates clearly, and relentlessly removes friction for our customers. You'll scale processes that help customers succeed today while partnering closely with Engineering, Product, and Design to influence how the platform evolves tomorrow.
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FAQ
- Is the Head of Customer Success Engineering position at Hightouch remote?
- Yes. This role was posted on Remote Frontend Jobs, a job board that lists exclusively fully remote positions.
- What is the salary for the Head of Customer Success Engineering role?
- The posted salary range for this position is Probably worldwide.
- When was this Head of Customer Success Engineering job posted?
- This listing was posted on February 3, 2026 and is still open for applications.
- How do I apply for the Head of Customer Success Engineering position at Hightouch?
- Use the apply button on this page — it takes you directly to the employer’s application page.