ServiceNOW Senior Technical Consultant

As a ServiceNow Senior Technical Consultant you will be part of an innovative team, working to develop world class customer solutions using the ServiceNow platform.

Provide technical consulting services to clients; contribute to the design and delivery of technical solutions including customizing package-based solutions, data design and conversion, technically-focused testing, and configuring technical infrastructure components; and serve as a technical resource on a team. You will develop and demonstrate specialized knowledge and skills in ServiceNow as an enterprise solution.

Focus on designing and implementing solutions on the ServiceNow platform. Provide guidance, thought leadership, and hands-on development to both our client and internal technical resources.

Responsibilities

• You will be a part of a team of ServiceNow specialists delivering ServiceNow solutions to multiple customers.
• Participating in client workshops and requirements gathering to build requirements and design solutions. Advising and making recommendations on proposed solutions.
• Developing in ServiceNow the defined solutions to meet defined requirements to a high standard of quality, including configuration, scripting, testing, demonstrations to customers, UAT and go-live support.
• Mentoring and training more junior members of the team
• Producing documentation and training material for the implemented solutions.

Requirements

• The ideal candidate will have several years' experience in ServiceNow design and development preferably in a consulting environment.
• Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous
• An understanding of Service Management concepts, delivery assurance principals and procedures.
• A high level of knowledge of the ServiceNow application and ideally experience of building custom applications and integrations with other platforms.
• Ideally you will be have obtained some of the following certifications

• ServiceNow Certified Administrator
• Service Now Certified Implementation Specialist
• Service Now Application Developer
• ITIL Foundation

• Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage
• You will need to have strong communications both written and oral, ability to present solutions to customers including senior management and be highly focussed on providing strong customer service.
• Able to work as part of a team or individually to project timelines, you will need to be pro-active, creative and able to research solutions and make recommendations, willing to learn and take on new challenges.
• You will need to have the ability to work from home and also to travel to client locations for meetings and workshops or work on client sites for periods where required.