BI Developer

Overview

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award-winning and industry-favorite tools—TestComplete, Swagger, Cucumber, ReadyAPI, and Zephyr—are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations, including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.

About the Role

We’re seeking a Business Intelligence (BI) Developer to join our Business Operations team at SmartBear to help design, create, and maintain key data analysis and dashboards that will enable data-driven insights to assess on-going operations and support strategic decision making at SmartBear. Reporting directly to the VP of Revenue Operations, the BI developer will be a critical business partner to all areas of the business, with a primary focus on SmartBear’s Marketing, Sales and Product teams. This is a high-impact role that offers the opportunity to be an innovator of SmartBear’s data-driven solutions and to develop data-driven insights that will directly impact strategic decision making in a hyper-growth environment at scale.

Responsibilities

• Design, develop, and maintain business intelligence solutions, including Tableau dashboards
• Collaborate with key stakeholders and GTM analytics team members to ensure BI outputs address the desired business metrics and drill-down capabilities
• Understand the business questions & the related dashboard designs proposed
• Provide feedback on analysis logistics & design proposals
• Communicate basis of presentation for dashboards created, including known data limitations, reconciliation concerns, & changes to initial design
• Craft and execute data queries necessary for data analysis or work with SmartBear’s InfoSys team to create necessary queries for data analysis
• Present information through reports and interactive visualizations across a variety of department needs and data sources
• Ensure data analyses and dashboards reconcile to original data source
• Troubleshoot / debug data quality or dashboarding issues
• Develop sustainable and rigorous processes for ongoing data analysis and dashboarding maintenance, including speed of dashboards without compromising insights
• Create ad-hoc data analysis and visualizations to contribute to measuring the status of various strategic initiatives at SmartBear

We Are Looking For Someone Who Has

• BA/BS degree and 2-4 years of experience in business intelligence developer roles
• Demonstrates strong technical ability with the following: Excel, PowerBI, SQL, and Tableau
• Utilizes data extraction/transformation, analytics, & visualization to enable meaningful business insights
• Has experience working with large datasets and creating interactive dashboards for analysis
• Demonstrates knowledge of and experience with relational databases/data models
• Exhibits strong project & process management skills; highly organized, independent, and self-motivated
• Exhibits excellent communication skills & ability to balance multiple priorities in a fast paced, high demand, results-oriented environment
• Knowledge of and experience with basic programming is a plus, including but not limited to: Python, R, C++, etc.
• SaaS industry experience is advantageous

Why You Should Join the SmartBear Crew

• You can grow your career at every level
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off
• We are guided by a People and Culture organization – an important distinction for us. We think about our team holistically – the whole person
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes

Tagged as: C++, junior, Python, R, SQL, Tableau