Customer Support Agent (Remote)

Overview

We are looking for talented Customer Support Representative to join our team remotely.

Monthly salary range: €1,400-€2,000 (gross) + performance bonus
Depending on experience and performance.

Work schedule: 4 days on, 4 days off.

An option of 2 shifts to be permanently put on: 10:00-22:00 or 22:00-10:00 (Cyprus local time).

Job Description & Responsibilities:

Communication with customers through live chat and e-mails.
Maintain prompt and empathetic attitude towards customers.
Acknowledge and resolve customers’ issues and queries.
Keeping up to date with products terms, offers and functions.
Report and escalate advanced customer queries to the relevant departments.
Perform first-step investigations on queries and issues.
Experience and qualifications:

Proficiency in both written and verbal English, with excellent language skills.
Strong communication abilities, enabling effective interaction and collaboration.
Solid computer literacy and adept typing skills.
Ability to perform effectively within a multitasking work environment.
2+ years experience in online customer support is mandatory.
What We Offer:

A competitive and attractive remuneration package that values your skills and contributions.
The chance to join a dynamic, forward-thinking European company and play a key role in its success.
Performance-based monthly bonuses.
Flexible remote work.
We look forward to hearing from you!

Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding.

Tagged as: 1-3 years, 4 day work week, Customer Support, Full Time, junior