Technical Support Agent

Overview

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Work closely with business units and technical teams to clarify requests and track task progress;
• Monitor Grafana boards to assess system performance and detect potential issues;
• Leverage OpenSearch/Elastic Search for diagnosing and conducting root cause analysis of incidents;
• Record incidents in JSM/Jira in compliance with established workflows;
• Handle support tickets, ensuring they are updated regularly and resolved promptly;
• Escalate incidents when required, adhering to internal protocols;
• Draft and deliver notifications about scheduled or unscheduled technical activities.

Experience you’ll need to bring:

• Solid knowledge and experience with OpenSearch/Elastic Search and Grafana;
• Proficiency in Atlassian Jira (ticket management);
• Experience with PagerDuty or similar systems;
• Familiarity with Rancher;
• Understanding the process of logging, managing, and resolving incidents;
• Understanding of the escalation procedures process;
• Excellent level of English (verbal and written) – at least B2 level.

It’s a perfect match if you have those personal features:

• Resilience under high-pressure conditions;
• Teamwork skills with the ability to work independently within their area of responsibility;
• High level of communication;
• Analytical thinking and a proactive approach to problem-solving.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.

Tagged as: agile, docker, junior, mid-level