Support Team Lead

Overview

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

• Lead and coordinate a team of L1 support engineers in a 24/7 shift model;
• Ensure high-quality support operations and SLA compliance;
• Act as a key escalation point for critical incidents;
• Improve incident management processes and workflows;
• Drive operational excellence and continuous improvement;
• Collaborate with L2/L3, SRE, and DevOps teams;
• Build a strong, accountable, and high-performing support team.

Experience you’ll need to bring:

• 3+ years of experience in Technical Support, Service Desk, or NOC environments;
• 1+ year of experience in a Team Lead or Senior Support role;
• Experience managing 24/7 support operations and shift-based teams;
• Strong experience with Jira or similar ticketing systems;
• Experience with monitoring tools (e.g., Grafana or similar);
• Strong incident management and escalation handling experience;
• Experience monitoring SLAs, queues, and incident backlogs;
• Experience coordinating escalations to L2/L3 support teams;
• Basic understanding of log analysis tools;
• Basic SQL knowledge;
• English level B2+ (written and spoken).

It’s a perfect match if you have those personal features:

• Strong communication skills;
• Leadership and team management abilities;
• High sense of ownership and accountability;
• Strong organizational and prioritization skills;
• Ability to work in a fast-paced environment.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.

Tagged as: DevOps, mid-level, senior, SQL