Triage Medical Assistant

About Apex Skin:

We are Apex Skin, and our mission is to provide the highest quality dermatology and dermatologic surgery care to patients across Northeast Ohio with promptness, compassion, and excellence. We pride ourselves on delivering exceptional patient experiences, offering same-day appointments, and serving our communities through education and meaningful care. Our team is dedicated to creating a supportive, patient-focused environment where excellence, empathy, and teamwork thrive.

Position Overview

Apex Skin is a physician-led and rapidly growing dermatology practice committed to delivering exceptional patient experiences. Our core values include prompt access to care - including same-day appointments - as well as service and education to the community.

This fully remote Triage Medical Assistant position plays a critical role in supporting patient care through high-volume phone interactions and care coordination. This role requires strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced, call-driven environment. The ideal candidate is organized, efficient, and committed to delivering excellent patient care.

Schedule:

• Full-time, Monday through Friday (8:00AM – 4:30PM)

• Remote – candidates must reside in the state of Ohio

Essential Functions:

• Manage high-volume inbound calls throughout the day
• Triage patient needs using appropriate clinical judgment
• Communicate effectively with providers and office teams regarding patient care plans
• Provide patients with pathology results and follow-up instructions
• Schedule appointments, including surgeries and procedures, when additional support is needed
• Process prescription refill requests and send prescriptions as directed
• Verify insurance information and collect patient payments
• Submit and update prior authorizations
• Accurately document patient interactions and create tasks within ModMed EHR for office teams
• Handle calls from patients, providers, hospitals, and other healthcare entities, determining urgency and appropriate resolution
• Perform additional duties and special projects as assigned

Qualifications: