Software Support and Development Engineer

As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. You will work as part of a dedicated team in the UK to share on-call responsibilities and collaborate with our global software teams to provide software support and development.

Key Responsibilities

• Delivering 2nd line support services for both new and long-term existing customers.
• Carrying out software support including documentation of incoming service cases including a description of solutions.
• Collaborate with functional departments on software projects and provide insightful feedback.
• Support international project commissioning and after-go-live support.
• Service support for existing customers.
• Provide software development for WCS, MFC and OFS systems (PTL, PbV).
• Handle change request processing for existing customers.

Qualifications & Experience

• Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.
• Experience with software architectures and software development in Java.
• Knowledge of Warehouse Management/Execution systems would be beneficial to the role.
• Experience within a similar 2nd line IT or Software support function.
• Experience in Java software development.
• Confident handling of databases (Oracle).
• Willingness to share 24/7 on-call duties with the team.
• Ability to travel when needed.