Head of Account Management North America

Overview

Remote, North America, Full Time, People Manager, +5 years of experience

Who We Are

At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations. We empower high-performing teams at brands like InDrive, McDonald’s, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries.

About The Role

We are orchestrating the best high-performing team!

We’re looking for a Key Account Management Leader to own and scale one of the most strategic functions at Yuno — the relationships that keep our most important merchants growing. This is a leadership role with real weight: you’ll build the team, set the direction, and be accountable for the revenue outcomes that come from it.

This role is for someone who leads with ambition. Growing a KAM function across LATAM isn’t about maintaining the status quo — it’s about identifying what’s possible, pushing your team to reach it, and finding the next opportunity before anyone else does. You’ll define strategies, challenge assumptions, and make decisions that shape the long-term trajectory of our most valuable accounts.

At the same time, none of that happens without deep collaboration. You’ll work shoulder-to-shoulder with Sales, Product, Tech, Legal, and Operations — sometimes aligning competing priorities, always keeping the client at the center. Transparency is how you’ll build trust: with your team, with clients, and with the rest of the business. Clear communication, honest conversations, and realistic commitments are non-negotiable here.

If you are passionate about building high-performing teams, thrive in fast-moving environments, and want your work to have a measurable impact on a global payments company — this is your seat at the table.

Your contribution will be

Lead and develop the Key Account Management LATAM team, setting strategic goals and driving overall performance
Build and maintain strong relationships with key merchants, elevating the quality of every client interaction
Drive revenue growth by identifying new business opportunities and leveraging market and competitive insights
Define and execute account strategies focused on long-term client retention and expansion
Collaborate cross-functionally with Sales, Product, Tech, Finance, Legal, and Operations to ensure seamless service delivery
Use data and analytics to inform decision-making, track performance, and optimize outcomes
Mentor and develop team members, fostering a culture of continuous improvement and accountability
Act as an executive escalation point for strategic accounts, ensuring issues are resolved with urgency and precision
Skills You Need

Minimum Qualifications

Fluency in English and Spanish is required
5+ years of experience in Key Account Management, Client Success, or Relationship Management — ideally in payments or fintech
Proven leadership experience managing and developing high-performing teams with international clients
Strong understanding of payment technologies, financial services, and industry regulations
Exceptional communication, negotiation, and presentation skills — you can adapt your message for a merchant CEO or an internal engineering team
Demonstrated strategic thinking and structured problem-solving
Comfortable navigating ambiguity and making decisions in a fast-paced, high-growth environment
Bachelor’s degree in Business, Marketing, or a related field
What We Offer at Yuno

Competitive Compensation
Remote Work – You can work from everywhere!
Home Office Bonus – A one-time allowance to help you create your ideal home office.
Work Equipment
Stock Options
Health Plan wherever you are.
Flexible Days Off
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed or wish to exercise your data protection rights, please contact us at [email protected].

Tagged as: senior