Online Adult Counsellor

Role: Counsellor – Adults

Reports to: Team Manager

Location: Remote – Must be UK based

Full-time 30 hours per week

Start date: 16/6/26

*This position is fully remote and our working hours are between 12.00pm to 10pm and Saturday working 5.00pm to 10.00pm*

Kooth is a fast growing business with a social purpose. Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support to the nation.

Working in partnership with the NHS, we are already the UK’s largest digital mental health platform. We are now rapidly expanding into supporting the NHS adult population, providing corporate solutions to help build mentally healthy businesses, and expanding internationally.

Role Objective:

Offer digital on counselling and emotional wellbeing support to adults.

Job Overview:
Offering digital counselling and emotional wellbeing support to Adults

• Providing text-based online counselling or psychotherapy, support and advice to adults within the iRespond clinical and operational model

• Assessing and management of the risks and needs of each service user you interact with.
• Appropriately signposting and completion of referrals as required
• Management of your own caseload.
• Providing short and mid-term therapeutic structured support and interventions to help with physical, emotional and mental health issues and distress.
• Providing digital therapeutic structured support and interventions for those with complex mental health difficulties.
• Work within the professional ethical frameworks laid out by the BACP or equivalent
• Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to adult safeguarding and protection, and data protection legislation.

Clinical administration

• Maintain accurate case notes and records using Kooth approved systems and processes.
• Liaise with other professionals/services either internally or externally around safeguarding issues and concerns.
• Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to young people and adult safeguarding and protection, and data protection legislation.
• Maintain accurate information about shift duties and activity via the scheduling and rota system.

Attending inhouse clinical support, supervision and training

• Attend and effectively contribute to clinical supervision and other clinical support
• Commit to our mandatory in-house training and continuing professional development opportunities