Customer Service Agent
OnlineJobs.PHSydney,
Worldwide
Who We Are
Seed & Sprout is a fast-growing Australian eCommerce brand creating stylish, planet-friendly products that make sustainable living simple and joyful. Based in Byron Bay, we have big growth plans for 2026 and are building a warm, collaborative remote team where your contributions truly matter.
The Role
Weâre looking for a reliable, detail-oriented Customer Service Agent to support our customers across email , chat, and social channels. Youâll help solve issues, process orders and returns, and ensure every customer interaction leaves a positive impression.
What Youâll Do
Experience with multi-channel support or returns platforms
Hours / Location
Full-time (5 days/week) including occasional weekends, Sydney hours (AEST). Fully remote.
Why Join Us?
Youâll join an established remote team with an open, supportive culture, contribute to a brand people love, and grow with a company thatâs scaling fast.
Seed & Sprout is a fast-growing Australian eCommerce brand creating stylish, planet-friendly products that make sustainable living simple and joyful. Based in Byron Bay, we have big growth plans for 2026 and are building a warm, collaborative remote team where your contributions truly matter.
The Role
Weâre looking for a reliable, detail-oriented Customer Service Agent to support our customers across email , chat, and social channels. Youâll help solve issues, process orders and returns, and ensure every customer interaction leaves a positive impression.
What Youâll Do
- Respond to customer inquiries quickly and professionally via Gorgias
- Process returns, refunds, and order amendments in Shopify/Loop
- Escalate issues when needed and keep clear ticket notes
- Participate in team training, QA, and meetings
- Meet daily productivity and quality standards
- 1â3 years eCommerce customer service experience
- Strong written English and professional communication
- Experience with Shopify, Gorgias, Cin7, Loop (or similar)
- Reliable, detail-oriented, and great at time management
Experience with multi-channel support or returns platforms
Hours / Location
Full-time (5 days/week) including occasional weekends, Sydney hours (AEST). Fully remote.
Why Join Us?
Youâll join an established remote team with an open, supportive culture, contribute to a brand people love, and grow with a company thatâs scaling fast.
View all remote jobs at OnlineJobs.PH →
FAQ
- Is the Customer Service Agent position at OnlineJobs.PH remote?
- Yes. This role was posted on Remote Frontend Jobs, a job board that lists exclusively fully remote positions.
- What is the salary for the Customer Service Agent role?
- The posted salary range for this position is Worldwide.
- When was this Customer Service Agent job posted?
- This listing was posted on June 18, 2026 and is still open for applications.
- How do I apply for the Customer Service Agent position at OnlineJobs.PH?
- Use the apply button on this page — it takes you directly to the employer’s application page.