2nd Line Support Engineer

Salary: £40,000 - 60,000 per year

Requirements:

• Proven experience in a 2nd Line Support or Service Desk role within a managed services provider environment
• Strong Microsoft 365 administration and troubleshooting skills, including Exchange Online, Teams, SharePoint, OneDrive, and Azure AD
• Hands-on experience with Aruba networking, including wired and wireless environments
• Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, routing, and connectivity
• Strong communication skills with a customer-focused approach
• Self-motivated and comfortable working remotely in a collaborative, service-driven environment

Responsibilities:

• Provide 2nd line technical support across a multi-client environment
• Troubleshoot Microsoft 365 issues, including Exchange Online, Teams, SharePoint, OneDrive, and Azure AD
• Support and configure cloud networking equipment and infrastructure, including access points and switches
• Diagnose network issues across TCP/IP, DNS, DHCP, VLANs, routing, and connectivity
• Manage and update tickets through ITSM tools while ensuring SLA adherence
• Work closely with 1st and 3rd line teams to ensure timely resolution of issues
• Contribute to documentation and continuous service improvement

Technologies:

• Aruba
• Azure
• Cloud
• Support
• ITSM
• Microsoft 365
• Network
• SharePoint
• TCP/IP
• Office 365

More:

We are a leading managed services provider supporting a diverse client base across the UK. This is a fully remote 3-month contract offering £190 per day outside IR35, with an immediate start in a busy, high-performing team. You will work in a fast-paced MSP environment, helping deliver high-quality service across varied client setups while collaborating with 1st and 3rd line teams to resolve complex technical issues.

last updated 34 week of 2026