IT Helpdesk and Field Engineer
Salary: £30,000 - 34,000 per year
Requirements:- Previous experience within an IT support or MSP environment
- Strong 1st and 2nd line support experience
- Good knowledge of Microsoft Windows 10/11 and Microsoft 365
- Basic networking knowledge including routers, DNS and firewall configurations
- Excellent communication and customer service skills
- Ability to prioritise workloads and work under pressure
- Strong troubleshooting and problem-solving skills
- Good attention to detail and ticket documentation
- Full UK driving licence
- Previous MSP experience
- Exposure to Windows Server environments
- Experience with Datto, Kaseya, IT Glue or Autotask
- Knowledge of security products such as Trend or BitDefender
- Microsoft certifications or willingness to train further
- Provide 1st and 2nd line IT support to end users
- Support clients both remotely and onsite
- Install and configure desktops, laptops and associated IT hardware
- Support Microsoft Windows and Microsoft 365 environments
- Assist with Windows Server support and administration
- Manage and update support tickets accurately
- Diagnose faults and troubleshoot technical issues
- Support firewall, router, DNS and networking configurations
- Work closely with the wider helpdesk and field engineering team
- Deliver excellent customer service both in person and over the phone
- Firewall
- Hardware
- Support
- Microsoft 365
- Security
- Windows
- Office 365
More:
We are a well-established and growing IT support business based in West Sussex, supporting a wide variety of SME clients across the Southeast. This role is based from our Lancing office with regular travel to client sites, offering a mix of helpdesk support, onsite support, installations and project work. We offer a competitive salary dependent on experience, generous holiday allowance, a company EV with personal use options, paid overtime or time off in lieu, a birthday day off, long service holiday rewards, a quarterly bonus scheme following probation, and ongoing training and development. We are a supportive business with a strong team culture and long-term progression opportunities.
last updated 34 week of 2026