Customer Support Engineer
TheyDoNorth America
$130,000 - $150,000 a yearremoteintercomsamlscimn8ncursorclaudefinnotion_agents
📋 Description
- Help fix customer-centricity at scale for TheyDo’s NA customers.
- Work closely with Engineering, QA, and developers to reproduce and resolve issues.
- Automate recurring conversations, handoffs, and manual steps using AI tooling.
- Operate across two tracks: Bug Support and Product Support with automation opportunities.
- Scale support by improving AI agents and automations and owning support systems.
- Balance bug-heavy and enablement-heavy weeks to match business needs.
🎯 Requirements
- Experience in a technical, customer-facing role at a B2B SaaS (support engineering, implementation
- An automation instinct; aim to reduce repetitive work.
- Comfort building automations with Intercom, Fin, n8n, Notion Agents, or Slack AI; daily use of AI
- Hands-on experience with SSO protocols (SAML, OIDC, SCIM) or fast to learn them.
- Clear writing to convert vague issues into reproducible bugs and explain technical issues to
- Ownership mindset; decide what needs attention without waiting in a queue.
🎁 Benefits
- Competitive compensation and pre-IPO equity.
- Fully remote with flexible hours.
- Health insurance, generous holiday schedule, learning budget, wellbeing budget.
- Paid parental leave, home office or co-working stipend, company events.
- Latest tech and tools, continuous benefits growth.