Technical Support Engineer, L2

📋 Description

• Resolve highly complex customer issues with advanced tech expertise.
• Collaborate with engineering and technical teams to drive resolution.
• Handle 24x7x365 shift, holidays, and on-call as needed.
• Maintain clear, closed-loop communication on issues.
• Contribute to knowledge base and problem resolution.
• Mentor others on technical information and support processes.

🎯 Requirements

• 5 years in Enterprise level Technical Support
• Hyper-V MCS, VMware VCP, Platform9 certs or equivalent
• TCP/IP networking and troubleshooting
• Experience with SAN/NAS, NFS, iSCSI, Fibre Channel
• Performance and Network Optimization, Log Analysis
• English fluency; B.S. in CS/EE/Math or equivalent