Service Designer (SC Cleared)

Salary: £91,000 - 97,300 per year

Requirements:

• Active UKSV SC clearance
• Proven experience as a Service Designer in UK Central Government or similar regulated environments
• Strong understanding of GDS standards and the Service Manual
• Experience working in agile delivery teams
• Ability to communicate complex service problems clearly and pragmatically
• Comfortable working remotely with occasional onsite attendance
• (Nice to Have) Experience supporting live services and service assessments
• (Nice to Have) Background working across discovery, alpha, beta, and live phases
• (Nice to Have) Familiarity with accessibility standards and inclusive design practices
• (Nice to Have) Experience collaborating closely with policy and operational teams

Responsibilities:

• Designing and mapping end-to-end user journeys across complex public sector services
• Applying GDS standards, service design principles, and user-centred design methods
• Facilitating and contributing to workshops, design critiques, and stakeholder sessions
• Translating user needs, research insights, and policy constraints into service improvements
• Creating service blueprints, journey maps, and artefacts to support delivery teams
• Collaborating within agile, multidisciplinary teams to support continuous delivery
• Supporting service assessments and assurance processes where required
• Clearly documenting design decisions and communicating them to technical and non-technical audiences

Technologies:

• Support
• UX UI Design

More:

We are seeking an experienced SC Cleared Service Designer to support a UK Central Government department on a user-centred digital delivery programme. This position is for an initial 6 months and is focused on collaborative service design within multidisciplinary agile teams. We pride ourselves on our diverse and inclusive community, welcoming applications from individuals of all backgrounds and perspectives. Our success relies on our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

last updated 34 week of 2026