Operations Integration Lead

Salary: £70,000 - 85,000 per year

Requirements:

• Hands-on experience configuring or implementing SimPro or similar field service software (e.g. Jobber, ServiceM8, BigChange, Tradify)
• Strong working knowledge of CRM systems (HubSpot preferred), with broader exposure to accounting tools and workflow automation
• Industry experience in trades, building services, renewable energy, HVAC, or similar; we understand how installation-led businesses operate
• Demonstrated success driving adoption of systems among non-technical or change-resistant users
• Strong process mapping and problem-solving skills
• Willingness to travel extensively (60–70% of the time across England)
• Excellent communication skills, with the ability to engage both senior leadership and front-line teams
• Experience standardising systems across multiple sites or business units
• Background implementing field service or business management platforms across organisations (e.g. vendor, consultancy, or in-house)
• Familiarity with Aurora Solar or similar design tools
• Knowledge of solar PV, battery, or heat pump installation workflows
• Experience working with system integrations (API-level understanding beneficial)
• Experience building reports or dashboards from operational data

Responsibilities:

• Lead the implementation, adoption, and standardisation of SimPro, HubSpot, Xero, Aurora Solar, and internal tools across all subsidiaries
• Embed on-site in regional offices for 1–2 weeks per location to map workflows, identify gaps between intended and actual system use, and implement practical solutions
• Improve data quality and process discipline, ensuring systems are the single source of truth rather than spreadsheets, WhatsApp, or verbal handoffs
• Design and roll out cross-system workflows from sales through to installation, invoicing, and aftercare that are intuitive and sustainable for non-technical users
• Create training materials, SOPs, and scalable onboarding playbooks for future acquisitions
• Partner with the tech lead on integrations and platform development, feeding back real-world user challenges
• Provide leadership with structured insights on operational bottlenecks, user pain points, and automation opportunities
• Drive system adoption through trust, persistence, and clear communication

Technologies:

• API
• CRM
• Embedded
• HubSpot
• Support
• C++

More:

We are hiring an Operations Integration Lead to take ownership of technology integration and operational standardisation across a growing portfolio of acquired businesses. Our immediate focus is SimPro, a field service management platform used by the majority of the business, and we also work across HubSpot, Xero, Aurora Solar, and a proprietary integration layer. This is a highly hands-on, embedded role with strong progression potential, involving 1–2 weeks at a time in regional offices across England. We sit at the intersection of technology and change management, and we are building a repeatable integration playbook to support faster, smoother onboarding of new businesses in renewable energy, cleantech, and SaaS.

last updated 34 week of 2026