Integration Specialist

📋 Description

• Own technical and integration-related customer queries end-to-end, from acknowledgement to
• Translate customer requirements into actionable technical requirements and next steps.
• Troubleshoot integration and product issues, investigate root causes, and identify solutions.
• Collaborate with Engineering, Product, QA, and Customer Experience to resolve complex issues.
• Create, manage, and track internal tickets and follow through to closure.
• Test fixes and communicate resolutions to customers.

🎯 Requirements

• B.Tech, B.E., or equivalent preferred, ideally in CS/IT or related field.
• Experience in APIs, REST, JSON, webhooks, authentication, integrations, logs, debugging, and
• Coding experience beneficial; role focuses on integration and customer problem-solving rather than
• Experience in SaaS, technical support, integrations, or customer-facing technical environments is a
• Strong analytical, troubleshooting, and problem-solving abilities with independent issue
• Excellent written and verbal communication; ability to explain technical concepts to technical and

🎁 Benefits

• Competitive salary based on experience and skill set.
• Fully remote working opportunity with globally distributed teammates.
• Flexible working hours and autonomy over your schedule.
• Five-day work week supporting work-life balance.
• Team retreats and offsite events for collaboration and connection.
• Meal vouchers and health insurance support.