Senior Technical Support Engineer (T3)

📋 Description

• Handle complex escalations as the final support point for T1/T2, owning issues through resolution.
• Investigate customer bugs, data issues, and integration failures across major SaaS platforms.
• Read/write code for troubleshooting, and test hypotheses and fixes.
• Partner with Engineering to communicate findings, create test cases, and ensure fixes.
• Troubleshoot REST APIs, OAuth, webhooks, permissions, and cloud services.
• Support enterprise onboarding, data restoration, and high-priority incidents.

🎯 Requirements

• 5+ years in technical support, solutions engineering, or similar
• Strong programming ability with CS degree or equivalent
• Programming/scripting in Python, Ruby, JavaScript, or similar
• Strong knowledge of SaaS integrations and modern integration patterns
• Cloud/SaaS experience with Atlassian, GitHub, Shopify, or similar ecosystems
• AWS troubleshooting with CloudWatch, OpenSearch/Kibana, SQS/SNS

🎁 Benefits

• Flexible remote hours
• Employee stock options
• Health benefits
• 3 weeks vacation + 7 life leave days