Joint Professional Services - Technical Support Engineer in Australia

📋 Description

• Collaborate with global support team to resolve customer issues rapidly, meeting SLAs
• Work in Technical Account Manager capacity for technical customers
• Provide professional services for implementation of OPSWAT products
• Maintain strong customer relationships through scheduled calls and occasional in-person meetings
• Improve issue management processes and coordinate between departments
• Gain functional and technical expertise in OPSWAT products

🎯 Requirements

• Bachelor's degree in Computer Science, Technical discipline, or equivalent experience
• Strong knowledge of Windows and Windows server
• Basic knowledge of Linux, with an interest to expand that knowledge
• Good foundation and willingness to expand knowledge of networking concepts
• Basic knowledge of and willingness to expand knowledge of cybersecurity and critical infrastructure
• Strong presentation skills