Customer Success Engineer

Are you ready to be part of a hyper-growth startup and revolutionize the e-commerce industry?

About Us:

At Amplify, we're enabling online merchants to increase their revenue in-store by helping shoppers discover and purchase more products. Amplify is the first complete e-commerce upsell platform. It enables brands to upsell and cross-sell at every stage of the buyer's journey.

Amplify helps e-commerce brands increase their revenue from every store visit by creating rich sales experiences. With the most advanced solution for product deals, discounts engine, and storefront API, Amplify enables brands to dramatically increase their average order value (AOV) and return on investment (ROI).

Position Overview:

We're currently seeking a Customer Success Engineer to join our team in the EU. In this role, you'll play a crucial part in ensuring our customers achieve success with our platform.

Your responsibilities will include building strong customer relationships, guiding users through onboarding calls, proactively addressing their needs, and delivering exceptional support.

Requirements:

• 2+ years of experience in a customer success role, preferably in a SaaS environment
• Strong communication skills in English, both verbal and written
• Ability to work flexibly; including mornings, evenings, and nights
• Self-disciplined mentality and the ability to manage multiple projects and relationships simultaneously
• HTML/CSS knowledge is a must
• JavaScript knowledge is a must
• Familiarity with e-commerce platforms is a plus
• Experience with CRM tools is a plus

What We Offer:

• A fully remote work environment
• Competitive payment
• Independent contractor opportunity
• Collaborative and supportive team culture
• Ongoing training and professional development opportunities
• Opportunity to work in a dynamic and innovative startup environment

If you're a customer-focused professional with a passion for technology and e-commerce, we want to hear from you! Join us in revolutionizing the way brands engage with their customers and drive revenue growth. Apply now to embark on an exciting journey with Amplify!

All CVs must be submitted in English.

Summary
Company name: Amplify
Remote job title: Customer Success Engineer
Job tags: Customer Success, Engineer, SaaS, English Fluency, Java Script