Associate Hosting Engineer

Job Details: Associate Hosting Engineer

Experience: 2 years

Education: Bachelor's Degree

Requirements

• Good understanding of IP networking (both physical and virtual), DNS and Active Directory, SSL certificates (and PKI in general).
• Experience working with databases, with key understanding of SQL queries, backup&recovery strategies (SQL Server, Oracle).
• Ability to analyse traffic for common services (DNS, FTP, email etc.) is considered an asset.
• Exposure to enterprise monitoring tools.
• Experience of Java Application Server management (JBoss, WildFly etc.).
• Security focussed mind-set to enforce security standards, both in the environments and when collaborating with teams.
• Specific technologies used are: AWS (nice to have), VMware (preferred), Windows Server, firewalls, physical servers and switches.
• Experience and understanding of information security issues and industry standards such as SSAE16 and ISO 27001.
• ITIL certification is considered an asset.

• Create reports and analyse performance trends to identify potential improvement areas and/or performance deficiencies.
• Provide analytical value creation initiatives to enable prioritization effort.
• Understand the scope and relevant attributes of all current Service Levels and KPIs, and have demonstrated knowledge of defining new metrics.
• Ensure that risks and issues related to CALMS critical services are recorded, tracked, assessed and escalated as necessary.
• Focus on Problem Management goals and initiatives to address, track and implement in a timely manner.
• Building good working relationships with colleagues and customers.
• Manage appropriate Windows Server-based hosted environments (involving environment builds, network and storage management, firewall and switch configuration, patching, monitoring, etc.).
• Deploying and maintaining Solifi hosted software solutions built on Java, JBoss\WildFly stack, leveraging SQL Server or Oracle databases.
• Liaising with the DevOps and Service Delivery teams to ensure consistent delivery of software services.
• Ensure that Solifi hosting services comply with relevant national and international industry and quality regulations and frameworks incl. SSAE16 and ISAE3402.
• Work with the rest of the hosting team to deploy effective security policies, processes and procedures in line with industry benchmarks and regulatory requirements including ISO 27001.
• Deploy appropriate supporting tools and processes are implemented to enable effective monitoring of the hosted platforms in line with contractual obligations, SLAs and KPIs.
• Ensure quality, up-to-date documentation is produced.
• Take responsibility for customer escalations and act as a point of escalation both in and out of hours as required.
• Prioritise activities according to client need and team objectives.
• Undertake other projects and roles as required from time to time by senior management.