Customer Service, Health Insurance Verification Representative - Remote

Working SolutionsAnywhere in the World11 months ago

$0.30/hr

Headquarters: Texas
URL: https://jobs.workingsolutions.com/

We're seeking work-from-home independent contractors to support customers exploring health insurance options. In this role, you will be the first point of contact, verifying eligibility and asking screening questions to connect callers with licensed health insurance agents. This is a remote, independent contractor opportunity that involves phone-based customer interactions. Calls are fast-paced and script-driven, requiring professionalism, accuracy, and a positive attitude.

Key Responsibilities:

Handle inbound and out calls from prospective customers seeking health insurance information.
Quickly establish rapport and gather key information to determine eligibility and interest.
Follow a scripted call flow to ensure accurate pre-qualification.
Ask screening questions and verify details (age, ZIP code, insurance status, etc.).
Transfer qualified and interested callers to licensed agents using internal call transfer systems.
Handle non-qualified calls with professionalism and follow the proper wrap-up process.
Accurately document call details and dispositions in the system.
Maintain compliance with all scripts, regulatory guidelines, and internal quality standards.

Earnings Potential

Earn up to $0.30 per customer interaction minute (CIM)
Contractors are guaranteed a minimum of 39 minutes for each hour if logged in and available for the full 60 minutes.

Skills Needed

Excellent customer service skills needed to build rapport and assist customers.
Sales skills needed to "assume the sale" and encourage customers to take the next step and speak with a licensed insurance agent.
Multi-tasking skills & attention to detail needed to engage with customers while navigating online systems.

Schedule

Flexible schedule opportunities – you choose your hours!
Client hours of operation are Monday-Friday, 8am - 6pm

Work Environment Requirements

Quiet, uninterrupted work space

Technology Requirements

Personal computer (no tablet)
Broadband internet connection, with at least 10 Mbps download speed
Wired internet connection, like Cable, Fiber Optic or DSL (no Wi-Fi or mobile internet)
Windows 11 operating system
Wired USB headset with microphone (Gaming headsets not accepted)
Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
Dual monitors

*Full PC requirements are listed at https://jobs.workingsolutions.com/faqs/

Important Information

Contractors must live in and work from the United States (except CA, NY, PA, WA) on this client program, and all contractors must successfully pass a background check to represent this client.

To apply: https://weworkremotely.com/remote-jobs/working-solutions-customer-service-health-insurance-verification-representative-remote

View all remote jobs at Working Solutions →

FAQ

Is the Customer Service, Health Insurance Verification Representative - Remote position at Working Solutions remote?: Yes. This role was posted on Remote Frontend Jobs, a job board that lists exclusively fully remote positions.
What is the salary for the Customer Service, Health Insurance Verification Representative - Remote role?: The posted salary range for this position is $0.30/hr.
When was this Customer Service, Health Insurance Verification Representative - Remote job posted?: This listing was posted on September 12, 2025 and is still open for applications.
How do I apply for the Customer Service, Health Insurance Verification Representative - Remote position at Working Solutions?: Use the apply button on this page — it takes you directly to the employer’s application page.